Design Services
As executives face daunting IT service management challenges, Windward helps them assure alignment of their business, technology and organization. Windward’s design services reflect our breadth of industry experience and past performance solving complex business problems. Windward design services center around:
- Requirements development based on stakeholder feedback and industry best practices
- Gap analysis and evaluation of existing systems
- Strategy, evaluation and selection of products, tools and vendors
- Architecture design of both logical and physical operations support systems (OSS)
- Systems Roadmaps that meet dynamic business requirements
- Continuity Planning around operational resillance
Windward first discovers our clients prioritized needs and current state of the business, IT services and operating environment. Next, Windward determine required operations tools capabilities, best practices that apply to the business, and gaps/overlaps of existing environment. Windward designs an end-state architecture mapping functionality and technology to specific tools, and produce a phased roadmap of how to get there.
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"We have several stakeholders and need to ensure requirements are collected and mapped to specific tools and capabilities." |
Windward has developed best practices and requirements for all critical OSS, FCAPS and enterprise management systems. We use these as a baseline and then customize them based on interviews with stakeholders. |
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"We have many overlapping tools and are spending too much money on maintenance." |
Through our tool assessment methodology, we can streamline your operations tools and reduce the cost and complexity in your environment. |
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"There are so many tools out there, which do I choose?" |
Windward knows these tools inside and out. We can go beyond what the vendors say and provide you neutral guidance on which tools match your requirements. |
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"Our enterprise management environment has not changed much and I know a lot of new technologies exist that could improve efficiency." |
Windward helps clients determine what tools, process and changes to the organization may be required to maximize efficiency. | |
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