Client: Global Banking Group
Client Challenge
A global banking group outsourced the management of its network and security infrastructure to an international managed service provider. This provider committed to deliver detailed performance reports or face deep penalties according to its Service Level Agreement (SLA). The provider selected a robust performance reporting solution; however, to meet tight deadlines, it needed outside support.
IT Solution
With network service already being rolled out to the banking customer, Windward was selected to architect, develop and deliver a scalable, high-performance implementation that met SLA requirements. Windward responded right away and began attaining visible results quickly.
- To support a security complex of firewalls and proxy servers critical to the bank’s operations, Windward developed custom performance monitoring and reporting.
- In order to support functional, ease of use and information demands of the customer, Windward completely redesign a custom front-end web portal for presentation of reports. The success of this portal for the banking customer has prompted the provider to expand its use to many of its other customers.
- To allow the bank and provider to respond in real-time to potential and occurring SLA violations, Windward developed custom generation of alarms using complex threshold rules and correlations.
- Windward addressed growth expectations of expanded performance monitoring by redesigning the management system to improve its overall speed, scalability and performance.
Guaranteed Result
The global banking group is now able to receive verification that the service provider is in compliance with its SLA. This assurance provides a boost of confidence in the network and security services provided and allows the bank to focus on its core business of banking.