Herndon, Va. - November 8, 2004 - Windward Consulting Group, the premier operational management consulting and systems engineering firm, today announced the availability of its comprehensive VoIP management service. The new solution develops integrated Operations Support Systems (OSS) and Business Support Systems (BSS) to manage the performance and quality of customers VoIP service.
With the growing complexity of VoIP services and their dependencies on a variety of network components, Windward works with customers to develop integrated OSS and BSS that can manage these network complexities to provide customers with complete visibility into all of the components which make up these services.
"The convergence of voice and data networks is driving organizations to merge traditionally disparate networks into a single unified infrastructure and building an OSS and BSS that can handle this is a complicated task," stated John Roberts, CTO of Windward Consulting Group. "Windward utilizes industry best practices, best-of-class products, as well as any existing investment in management tools the customer may have already deployed, to provide a unified solution to manage emerging, and complex technologies like VoIP."
Windward's VoIP service allows customers to address basic VoIP OSS and BSS needs that include: automated provisioning of dissimilar VoIP technologies; fault and performance monitoring, including jitter, latency and availability; an asset/inventory system to support moves, adds and changes; and Customer Relationship Management (CRM). By doing this, customers are proactively notified of possible service level agreement (SLA) violations, respond to potential problems before they occur, and provided better customer service.
About Windward
Founded in 1997, Windward Consulting Group provides strategic management consulting and systems integration services to organizations that rely on their network and systems infrastructure as a key business asset. Windward takes a fresh look at organizational objectives and develops a strategy on which to build dynamic solutions that continually increase customers' return on investment, increase efficiencies and overall reliability, as well as reduce operation costs. Windward works with a diversified, global customer base consisting of Fortune 500, service providers, and governments. For more information on Windward, please visit www.windwardcg.com or email solutions@windwardcg.com.